Responsible Gaming

Our Commitment to Safe Gaming

At Velaris Casino, we believe that gaming should always be entertaining, enjoyable, and safe. We are committed to promoting responsible gaming practices and providing our VIP members with the tools and resources needed to maintain healthy gaming habits.

Recognizing Problem Gaming

It's important to recognize the warning signs of problem gaming. If you experience any of the following, please seek help immediately:

Warning Signs

• Spending more time or money gaming than you intended
• Gaming to escape problems or relieve feelings of guilt, anxiety, or depression
• Lying to family or friends about gaming activities
• Chasing losses with bigger bets
• Neglecting work, school, or family obligations
• Borrowing money to fund gaming activities
• Feeling restless or irritable when trying to cut down
• Using gaming as your main form of entertainment

Responsible Gaming Tools

We provide various tools to help you maintain control over your gaming experience:

Setting Limits

• Time Limits: Set daily, weekly, or monthly time restrictions
• Spending Limits: Control how much you spend on gaming
• Session Reminders: Get notified about time spent gaming
• Cool-off Periods: Take short breaks from gaming (24 hours to 30 days)

Self-Exclusion Options

• Temporary Exclusion: Block access for 3, 6, or 12 months
• Permanent Exclusion: Permanently close your account
• Multi-Site Exclusion: Block access across multiple platforms

Healthy Gaming Practices

Follow these guidelines to ensure your gaming remains fun and safe:

• Set a Budget: Only use money you can afford to lose
• Set Time Limits: Don't let gaming interfere with daily life
• Take Regular Breaks: Step away from gaming regularly
• Don't Chase Losses: Accept losses as part of entertainment
• Gaming is Not an Investment: Never expect to make money
• Maintain Balance: Keep gaming as one of many entertainment options
• Gaming While Upset: Avoid gaming when angry, depressed, or under stress
• Alcohol and Gaming: Don't game while under the influence

Support Resources

If you or someone you know needs help with gaming-related issues, these organizations provide confidential support:

National Resources

• National Council on Problem Gambling: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare (UK): 0808 8020 133
• Gambling Therapy: www.gamblingtherapy.org

Professional Help

• Licensed therapists specializing in gambling addiction
• Support groups for individuals and families
• Residential treatment programs
• Financial counseling services

Age Verification & Protection

Protecting minors is a cornerstone of responsible gaming:

• Strict Age Verification: All users must be 18 years or older
• Identity Verification: Advanced verification systems in place
• Account Monitoring: Regular checks for underage access attempts
• Family Protection: Resources for parents to protect children
• Educational Materials: Information about gaming risks for young adults

Financial Protection

We implement various measures to protect your financial wellbeing:

• Secure payment processing with fraud detection
• Transaction limits and monitoring
• Cooling-off periods for large transactions
• Financial counseling referrals
• Account activity alerts and notifications

Contact Our Support Team

Our responsible gaming team is available 24/7 to provide assistance:

• Email: [email protected]
• Phone: 1-800-VIP-HELP (1-800-847-4357)
• Live Chat: Available on our website
• Confidential Helpline: 1-800-PROBLEM (1-800-776-2536)

Remember: Seeking help is a sign of strength, not weakness. Our team is trained to provide non-judgmental support and assistance.