Privacy Policy
Your privacy is paramount to our VIP experience
1. Information We Collect
At Velaris Casino, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This policy outlines how we collect, use, and protect your data.
Personal Information
- Name, email address, and contact details
- Age verification and identity confirmation
- Payment and transaction information
- Gaming preferences and play history
- Device and browser information
2. How We Use Your Information
Your information is used exclusively to enhance your VIP gaming experience and ensure the security of our platform:
- Providing personalized gaming recommendations
- Processing transactions and managing your account
- Ensuring compliance with age restrictions (18+)
- Detecting and preventing fraudulent activities
- Improving our services and user experience
- Sending important account and security notifications
3. Data Protection & Security
We employ industry-leading security measures to protect your personal information:
Technical Safeguards
- 256-bit SSL encryption for all data transmissions
- Secure servers with advanced firewall protection
- Regular security audits and vulnerability assessments
- Multi-factor authentication options
- Encrypted database storage
Administrative Safeguards
- Strict access controls and employee training
- Regular privacy policy reviews and updates
- Incident response procedures
- Third-party security certifications
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Information may be shared only in the following limited circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- With trusted service providers who assist in operating our platform
- To protect the rights, property, or safety of our users
- In connection with a business merger or acquisition (with notice)
5. Your Rights & Choices
As a valued VIP member, you have comprehensive control over your personal information:
Access & Control
- View and download your personal data
- Update or correct your account information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
Privacy Settings
- Manage cookie preferences
- Control data collection settings
- Adjust communication preferences
- Set gaming limits and restrictions
6. Responsible Gaming Privacy
We are committed to promoting responsible gaming while respecting your privacy:
- Gaming activity monitoring for safety purposes
- Confidential support resources and referrals
- Privacy-protected self-exclusion options
- Secure handling of responsible gaming data
- Anonymous helpline and support services
7. Contact Information
For any privacy-related questions, concerns, or requests, please contact our VIP Privacy Team:
- Email: [email protected]
- Phone: 1-800-VIP-PRIVACY
- Mail: Velaris Casino Privacy Department, 123 VIP Boulevard, Las Vegas, NV 89101
- Response Time: Within 48 hours for VIP members
Last Updated: January 2025
Effective Date: January 1, 2025